The loss of service began suffering problems “at lunchtime” on Wednesday, according to a statement released by the network, but doesn’t affect every user. As well as the inability to make phone calls, customers are experiencing no access to text messaging and 3G internet services.
As Tesco and GiffGaff use O2’s phone masts, its users are also affected by the problem.
O2 insist that this isn’t related to the user’s location and in a full statement, released 12-hours after issues began arising, said that, “We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network.
As a result, some customers are having difficulty making or receiving calls, sending texts or using data.
We, and our central supplier, have deployed all possible resources and are working through the night to restore service as soon as possible. We apologise again to customers affected and will provide further updates as soon as we can.”
O2 is advising its customers to keep up-to-date with the latest announcements by visiting its status website at http://status.o2.co.uk. However with only a small hint of irony, this website is currently down, confirming that its network isn’t the only service O2 is failing to keep afloat.